Frequently Asked Questions & Support
Do you have a question related to our courses or course delivery platform? We are here to help you. Check your question in the FAQ below.
If you have enrolled in any of the courses as a lifetime subscriber then there is no expiry date associated with your account even when you have finished your course.
This sometimes happens due to cookies stored in your browser. Logout from the SourceCAD courses platform and clear your browser cookies then login to platform again.
The courses on SourceCAD are good for AutoCAD 2012 or later versions and you can use any of these courses for your version of AutoCAD.
The monthly subscriptions allow you to access courses for a 30-day cycle after which your card is billed automatically for renewal. If you don’t want to be billed for next payment cycle then cancel your subscription from “manage subscription” option under your profile.
Yes, you can change your credit card from “Add/Change Credit Card” option which is available under your profile drop-down menu.
Data files are provided with required videos of every course and they are available to every enrolled student irrespective of their subscription type. You can download data files from the download link provided under each course video. In some of the courses, data files are available as a single package under introduction video.
We currently don’t allow video lesson downloads of our premium courses, but you can download videos as well as other related materials from the Tutorial page for free lesson videos.
Yes, you can! this is the unique feature which we offer to all SourceCAD premium subscribers irrespective of their subscription type. You can book your live mentoring using this page.
Yes, we offer the on-demand certificate of completion to every student who has completed their courses on our platform. Once you finish your course 100% you will receive an automatic mail mentioning your eligibility for the certificate, you can reply to that mail to get your certificate.
We would never want you to feel dissatisfied with our courses and we take students satisfaction very seriously. Still, if we fail to meet your expectations you can ask for a refund within 30 days of enrollment.
Still, can’t find your answer? Use the chat box to get the quick response or click the button below to ask us your question. We will get back to you as soon as possible.